Shoplupe is a company that specializes in the customer experience. They have been working on the unique shopping experience in online stores since 2003. A branding effect and customer loyalty are important components that increase the chances of profitable online retail. Shoplupe supports mail order companies, brands, publishers and companies from the industry. A special focus is placed on understanding customers in order to be able to respond better to them. Shoplupe rediscovers the strengths of its customers and further develops existing touchpoints. A systematic approach, new perspectives, creative work and high quality standards are the foundations of Shoplupe’s work philosophy.
How does Shoplupe work?
Through several years of experience in the field of customer experience, Shoplupe developed its own system consisting of 5 phases.
PHASE I: Identity
PHASE II: Strategy
PHASE III: Customer
PHASE IV: Economy
PHASE V: Thinking
Beginning with phase one, a common starting point is created with the customer from which to work outwards. During this process, any findings are used and any existing gaps are closed. Once the foundation has been laid, the actual work begins with the optimization of touchpoints within the customer experience economy.
Special features of Shoplupe
Store analyses at Shoplupe
Shoplupe has more than 10 years of experience in e-commerce usability.
- Usability Review
- UX Design Review
- UX Mobile Review
User testing at Shoplupe
With its own test pool consisting of more than 3,000 members, Shoplupe can conduct extensive surveys and user tests at any time. User-based insights can thus be obtained first-hand.
- Remote Focus Groups
- Remote usability test